Privacy Policy

Last updated: 3 September 2026

1. About this policy

T1 Learning is operated by Type 1 Diabetes Family Centre Limited (ABN 22 157 739 734), referred to in this policy as “we”, “us” or the “Family Centre”.

T1 Learning provides online learning courses about type 1 diabetes through t1learning.com.

We respect your privacy and are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains what information we collect through T1 Learning, why we collect it, how we use and protect it, and the choices you have about your information.

2. What information we collect

Depending on how you use T1 Learning, we may collect:

Account and contact information

Health and demographic information

We may ask whether you have type 1 diabetes.

Information about whether a person has type 1 diabetes is health information and is treated as sensitive information under Australian privacy law.

We may also ask whether you are a healthcare professional.

We collect this information to understand who is using T1 Learning and to meet reporting requirements associated with the funding of our educational programs.

Your answer does not affect your eligibility to access a course, the price you pay or the content you receive.

Course and learning information

We collect information about your use of our courses, including:

Purchase and transaction information

When you purchase a course, we collect information about the transaction, such as:

Payments are processed by Stripe. We do not receive or store your full payment card details.

Website and technical information

When you use T1 Learning, some technical information may be collected automatically, including:

We use Google Analytics to help us understand how people use T1 Learning. We do not use Google Analytics to link website behaviour to named T1 Learning users.

Marketing preferences

When purchasing or registering, you may be given the option to receive marketing communications from the Type 1 Diabetes Family Centre.

You will only be added to these communications if you choose to opt in.

3. How we collect your information

We usually collect personal information directly from you, including when you:

Some technical information is collected automatically when you use the website.

We may also receive transaction-related information from service providers such as Stripe.

4. Why we collect and use personal information

We collect and use personal information where it is reasonably necessary to operate T1 Learning and the Family Centre’s educational activities.

This includes using information to:

5. Information about type 1 diabetes

If we ask whether you have type 1 diabetes, we will explain why we are collecting this information at the time we ask for it.

We use this information for:

Where information about T1 Learning participants is provided to the Western Australian Department of Health for funding or program reporting purposes, we provide aggregated information only.

For example, we may report the number or proportion of course participants who have type 1 diabetes or who are healthcare professionals.

We do not provide the Department of Health with your name, email address or individual answer to these questions as part of this reporting.

6. Users under 15

T1 Learning courses are intended for people aged 15 years and over.

If you are under 15, a parent or guardian should create or authorise your account and consent to the collection of any health information on your behalf.

We do not intentionally seek to collect health information directly from children under 15 without appropriate parent or guardian involvement.

If you believe a child under 15 has provided personal or health information to us without appropriate consent, please contact us using the details at the end of this policy.

7. Who has access to your information

Personal information held through T1 Learning may be accessed by authorised Type 1 Diabetes Family Centre employees where this is required for their work.

We also use third-party providers to operate, maintain and support T1 Learning. These include providers of:

Our current platforms and providers include WP Engine, WordPress, WooCommerce, LearnDash, Uncanny Owl, Tin Canny Reporting, JetEngine, Stripe, Google Analytics, Vimeo and Wix.

Our website development provider, Diginomic, and IT support provider, Screwloose IT, may also have access to personal information where required to maintain, troubleshoot, secure or support our systems.

We expect service providers with access to personal information to handle that information appropriately and only for purposes connected with the services they provide.

We do not sell personal information.

8. Marketing communications

If you choose to receive marketing communications from the Type 1 Diabetes Family Centre, your contact details may be transferred from T1 Learning to our email communications platform, Wix.

Marketing consent is separate from creating a T1 Learning account or purchasing a course.

You can unsubscribe from marketing communications at any time by using the unsubscribe function in our emails or contacting us.

Unsubscribing from marketing does not affect communications that are necessary to administer your T1 Learning account, purchases or courses.

9. Overseas processing and storage

Some of the technology providers we use are international organisations and may store, process or provide access to personal information outside Australia.

Depending on the provider and service configuration, information may be processed or stored in countries including the United States, Ireland, Israel, South Korea and Taiwan, as well as other countries in which our service providers or their authorised subcontractors operate.

International providers we use include services associated with website hosting, payment processing, analytics, video hosting and email communications.

Where we use overseas service providers, we take reasonable steps appropriate to the circumstances to ensure that personal information is handled appropriately.

10. Cookies and analytics

T1 Learning uses cookies and similar technologies for functions such as:

We use Google Analytics to collect information about website usage, such as pages viewed, traffic sources, browser and device information and general patterns of interaction.

We use this information to understand and improve T1 Learning. We do not use Google Analytics to identify individual learners by name.

You can control or restrict cookies through your web browser settings, although disabling some cookies may affect how T1 Learning works.

11. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures include limiting access to personal information to people who require it for their work and using reputable technology and service providers to operate and maintain T1 Learning.

No online service can guarantee absolute security. If we become aware of a data breach involving personal information, we will assess and respond to it in accordance with our legal obligations.

12. How long we keep information

We keep personal information only for as long as it is reasonably required for the purposes for which it was collected, including:

When personal information is no longer required and we are not required to retain it, we will take reasonable steps to delete or de-identify it.

13. Accessing or correcting your information

You can ask us for access to personal information we hold about you.

You can also ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Some account information may be able to be updated directly through your T1 Learning account.

For other requests, contact the Digital Learning Officer using the details at the end of this policy.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances Australian law allows or requires us to refuse access to particular information. If this occurs, we will explain the reason where required.

14. Deleting your information

You can contact us to request deletion of your T1 Learning account or personal information.

We will delete or de-identify information where it is no longer reasonably required, unless we need to retain some information to comply with a legal, contractual, financial, reporting or administrative obligation.

This means we may not always be able to delete every record immediately following a request.

15. Anonymous use

You can browse publicly available parts of T1 Learning without creating an account.

However, an account and identifying information are generally required to purchase, access and complete T1 Learning courses because we need to administer enrolments, course progress, purchases and completion records.

16. Privacy complaints

If you believe we have mishandled your personal information or breached your privacy, please contact our Digital Learning Officer.

Please provide enough information for us to understand and investigate your concern.

We will consider your complaint, investigate where appropriate and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to T1 Learning, our technology providers, our information-handling practices or applicable law.

The current version will be published on T1 Learning with the date it was last updated.

18. Contact us

For questions, access or correction requests, account deletion requests or privacy complaints, contact:

Digital Learning Officer
Type 1 Diabetes Family Centre Limited
ABN 22 157 739 734

Email: hello@type1familycentre.org.au
Phone: +61 (8) 9446 6446
Address: 11 Limosa Close, Stirling WA 6021, Australia

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